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Customer Service Representatitive at Dangote

DANGOTE GROUP is one of the most diversified business conglomerates in Africa with a hard - earned reputation for excellent business practices and products’ quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa. The Group’s activities encompass Cement - Manufacturing, Packing & Distribution. We are currently recruiting to fill the role Customer Service Representatives

 

Key Responsibilities:

  • Manage large amount of incoming calls,creating and maintaining customer account information
  • Attract potential customers by answering product and service specific questions and cross-selling
  • Resolve product or service complaint;determining the cause of the problem; selecting and explaining the best solution to the problem; expediting corrections and adjustment and following up to ensure customer satisfication
  • Build substainable relationship of trust through open and interactive communication
  • Provide accurate,valid and complete information by using the right methods/tools
  • Follow communication procedures, guidelines and policies in keeping records of customer interactions, processing customer accounts and filing records

 

How to Apply:

Interested candidates should email their CV and cover letter to careers@dangote.com

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