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Operations Excellence Manager at Jumia

We started operating in Africa in 2012 and since then have launched multiple successful companies such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs, Jumia Car and Jumia Services. Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in.We are currently looking for talented people to join our team and embark on an exciting journey in the core of business development.

Objective

As the Operations Excellence Manager, your objective is to establish and sustain, Africa’s biggest E- commerce Logistics business, and ensure implementation of best in class processes to create a cost-effective and profitable company.

 

Qualification:

  • Bachelors degree from reputable university with 4 - 5 years of experience
  • 2 - 3 years’ experience in the area of Logistics / Customer Service / Account management. 
  • Some experience operations improvement and have handled teams.
  • Experience in SCM in online or offline retail formats / FMCG companies is an advantage.

 

Skills/Requirements:

  • Must be customer focused
  • Must be process oriented
  • Structured analysis skills are key
  • Attention to details is a must
  • Must have influencing skills
  • Excellent time management is key
  • Proven ability to manage crisis is important

 

Key Responsibilities:

  • Set best in class processes to ensure great customer and seller experience within best cost efficiency including full implementation and regular trainings
  • Monitor daily and weekly operations KPI and Ensure a continuous improvement of performance of our processes through Kaizen, Just-In-Time and Toyota 7 wastes methodologies
  • Spearhead implementation of lean management practice across Jumia Services locally and globally
  • Participate in technology development by giving constant feedback on requirement for Warehouse & logistics operations.
  • Monitoring of 5S practices and Material handling
  • Regular audit of processes
  • Mitigate any likely risks in SCM Processes / Practices and Customer experience.
  • Participate in structuring detailed logistics capacity planning of Key sale event (Mobile week, Black Friday…)

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