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IT Support /Network Administrator at Dragnet Solutions

A 3rd party supply chain logistics service provider with competencies in shipment, clearing and freight seeking to recruit an IT Support/ Network Administrator Officer. 


  • A bachelor’s degree in information technology or equivalent education/experience level is required.  Must have tech support experience at operational levels with at least one year’s experience in this capacity.



  • Good communication skills and the ability to work well with technical and non-technical people at all levels are essential
  • Candidates with one or more recognized industry certifications (CompTIA A+, Network, CCNA; CISSP) will be given preference and must be interested in becoming/pursuing Microsoft or Cisco or Compatible  Certification within a short period of time or has started and passed at least 1/2 exams.
  • The candidate must be able to proffer solutions to challenging IT Issues within the organization.
  • Ability to use a computer while sitting for extended periods is common. 
  • Must also be able to position self to install, maintain, or exchange equipment, including under tables and desks.
  • The successful candidate must be prepared to commit for a minimum of 12 months.
  • Totally resourceful and trustworthy and must be between 22- 26 years of age.


Key Responsibilities:


  • Oversees the day-to-day Operation of computer networks including hardware/software support, training, and special projects; plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems;
  • Maintains and updates IT inventory records
  • Assists in coordinating special projects including network related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance and problem solving;
  • Troubleshoot and repairs current software and hardware installations
  • Develop and provide training to staff on effective use of equipment and software
  • Assists in providing network and remote connectivity hardware/software support; maintains LAN user documentation including hardware/software applications, support logs and other related information;
  • Researches and recommends network and server hardware and software; assists in  installing, designing, configuring and maintaining system hardware and software;
  • Analyses and troubleshoots the network logs and tracks the nature and resolution of problems; monitors usage to ensure security of data and access privileges;
  • Installs supports and maintains both physical and virtual network servers and appliances.
  • Establishes and maintains user accounts, profiles, file sharing, access privileges and security; performs daily server tape backups; researches, analyzes, monitors, troubleshoots and resolves server or data network problems;
  • Develops, maintains and implements network support, and archiving procedures; researches and evaluates new technologies related to computer networking;
  • Assists in planning, coordinating and consulting with vendors and clients for hardware/software purchases, product services and supportrecommends and specifies the purchase of related products and services;
  • Keeps current regarding new hardware/software products for system enhancements;
  • Maintain an inventory of parts for emergency repairs
  • Assists and provides support to the Coordinator, WAN/LAN, and other technology staff as requested including performing scheduled network tasks, updating anti-virus definition files, monitoring network servers, and providing internet and intranet user support, and specialized training.
  • E-mail/Internet/ Systems Support Establishes and maintains user e-mail accounts; provides e-mail training and software support; provides e-mail documentation and updates user manual as needed;
  • Manages anti-spam and anti-virus servers; researches and troubleshoots e-mail problems by reviewing mail logs, records, and network configurations;
  • Provides solutions to customer identified problems.




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