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Bank Recruitment For Customer Services Representative at Careernaija

Careernaija is a Human Resources Development Company whose aim is to lead in attracting, developing and retaining superior human capital to create a dramatic business advantage for our clients

Job Title: Customer Service Representatives 
Our client, A leading Bank in Nigeria requires a self-motivated individual to join its client services department as Customer Representative

 

Qualification:

 

Qualifications:

 

  • Must possess an OND, HND or Bachelor’s degree
  • Minimum of 0-1 year experience

 

Skills/Requirements:

  • Good communication skills (written and verbal)
  • Self- starter and team player
  • Proven ability to meet or exceed sales goals as determined by management
  • Result oriented
  • Willing to embrace new technology and social media
  • Energetic self-motivated individual with an entrepreneurial spirit
  • Strong work ethic
  • Ability to work big independently and in a team environment

 

Key Responsibilities:

  • Provide splendid customer services to customers in a friendly and courteous manner at all times
  • Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly
  • Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
  • Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
  • Inform and suggest new banking products to customers
  • Provide information to customers on their account status and account balances
  • Open new bank accounts according to laid down rules and guidelines
  • Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
  • Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions
  • Participate in marketing and awareness campaigns in the bank to create an enlarged customer base
  • Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
  • Ensure that customers’ confidential information is properly protected and only used for official purposes
  • Be involved in performing some financial related and marketing transactions
  • Channel complex customer complaints and challenges to the right quarters for effective resolution
  • Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back.

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