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Digital Marketing Training

Customer Service Representative at Acada Communication

About the Company:

Acada communications is an unparalleled technology company that provides our customers with business solutions. 

“the acada way” is delivering innovative solutions that are cost effective with uncompromised commitment. The acada team is experienced in designing, installing and maintaining technology solutions, video surveillance.

 

Qualification:

  • HND or Related Degree in Mass Communication

 

Skills/Requirements:

  • Moderate IT skills
  • Moderate Business Writing
  • Moderate Negotiation Skills
  • Advanced Presentation skills
  • Good Team Spirit
  • Good Inter-personal relationship skills

 

Key Responsibilities:

  • Will function as a Customer Service Officer in Lagos.
  • The CSO will be responsible for attending directly to clients inquiries.
  • Preparation of Valuation reports.
  • Sending out messages to customers; Birthday, Seasonal or any other messages promptly.
  • Communicate verbally and in writing to answer inquiries and provide information
  • Monitoring of returned direct debit mandate.
  • Attending to customers’ complaints.
  • Registration of incoming and outgoing mails.
  • Preparation of renewable and lapsed policies
  • Creation of customer and contractor codes
  • Collation of customer feedback in respect of our service delivery.
  • Friendliness and error-free documentation.
  • Measure Variance from agreed SLA.
  • Provide special training for all employees on customer service.

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