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Digital Marketing Training

Customer Service Officer at Confidential

Job Title:  Customer service

Customer service are expected to be able to present an appropriate image for the organisation and deal competently with the people and problems they

encounter.

Responsibilities:
Customer service act as the first point of contact, greeting people and attending to enquiries made by phone or in person.

Customer service Duties:
•    greet visitors and telephone callers and find out the nature of their enquiry
•    operate telephone switchboards and consoles to connect, hold, transfer and disconnect telephone calls
•    provide information to assist clients or refer them to appropriate contacts, either in the organisation or elsewhere
•    arrange appointments for callers or for people working in the organisation and keep records of these
•    carry out word processing, filing, mail-outs, bookkeeping and banking as required
•    send out accounts, receive payments and order stationery and office supplies
•    open and deal with incoming mail, and organise outgoing mail and postage

Skills and Qualifications:
•    good communication skills
•    able to work neatly and accurately
•    good organisational skills
•    able to work without supervision
•    good presentation and a pleasant manner.

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