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Digital Marketing Training

Customer Service Officer at Confidential

Job Title:  Customer service

Customer service are expected to be able to present an appropriate image for the organisation and deal competently with the people and problems they


Customer service act as the first point of contact, greeting people and attending to enquiries made by phone or in person.

Customer service Duties:
•    greet visitors and telephone callers and find out the nature of their enquiry
•    operate telephone switchboards and consoles to connect, hold, transfer and disconnect telephone calls
•    provide information to assist clients or refer them to appropriate contacts, either in the organisation or elsewhere
•    arrange appointments for callers or for people working in the organisation and keep records of these
•    carry out word processing, filing, mail-outs, bookkeeping and banking as required
•    send out accounts, receive payments and order stationery and office supplies
•    open and deal with incoming mail, and organise outgoing mail and postage

Skills and Qualifications:
•    good communication skills
•    able to work neatly and accurately
•    good organisational skills
•    able to work without supervision
•    good presentation and a pleasant manner.

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