Job Details

Subscribe to job alert
Stay ahead of the curve, be the first to know of any new job opening

Digital Marketing Training

Customer Support Hero at iRokotv

Job Title: Customer Service

To provide our English-speaking customers with excellent customer service.

 

Qualification

  • Bachelor’s degree in any subject
  • 1-3 years in Customer Service 

 

Skills/Requirements:

  • Must be friendly and articulate
  • Strong knowledge of the Nollywood industry i.e films, actors and actresses (desirable)
  • Profficient knowledge of Microsoft Office (Excel, Word)
  • Creative problem-solver (Thinks on toes)
  • Excellent Time-Management skills 
  • Attention to detail
  • Excellent customer service skills
  • Ability to work proactively, independently and under tight time frames
  • Excellent communication and interpersonal skills
  • Ability to quickly assess a situation and problem solve to point of resolution

 

Key Responsibilities:

  • Responding to all incoing live-chat, email, phone and/or social media inquiries for iRokotv customers
  • Troubleshooting and resolving customers' problems with our product by determining the cause of problem, then selecting and explaning the best solution
  • Brining any relevant issues to line manager's attention immediately
  • Achieving and maintaining proficienct with our escalation matrixes 
  • Consistenly staying up-to-date with new iRokotv products/services 
  • Providing weekly reports on customer feedback to management
  • Converting potential customer by answering product/service questions, suggesting information about subscription plans, payment options and devices
  • Reviewing and making changes to customer accounts where necessary 

Apply Now Save Job

 

Share post

Digital Marketing Training

Related Jobs