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Digital Marketing Training

Customer Service at Anthills

Job Title: Customer Service

Anthills is the leading platform for global wholesale and retail online trade. We serve millions of buyers around Nigeria. As part of the Anthills, our mission is to make buying and selling for all kinds of electrcial and electronics items accessible to all parts of  Nigeria.

 

Qualifications:

  • Bsc
  •  

Skills/Requirements:

  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Problem Solving
  • Market Knowledge
  • Documentation Skills
  • Listening
  • Phone Skills
  • Resolving Conflict
  • Analyzing Information
  • Multi-tasking

 

Key Responsibilities:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.

 

Application Information:

Qualification applicants should forward their email to  ecommercejobs2016@gmail.com or apply through their profile

 

Vacancies also exist for 

We are also currently recruiting for the following roles:

  •  Marketer with skills in online marketing as well
  • Graphic designer with skills in web design. 
  • Web designer

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