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Call Centre Agent at Arik Air
Job Title: Call Centre Agent
Arik Air is now Nigeria’s leading commercial airline. People choose to work here for many reasons. There is the excitement of being a part of a vibrant, international and expanding airline community. We also offer the opportunity to travel and this incentive motivates prospective employees who want to join the Arik team and work for the “Wings of Nigeria”.To represent Arik Air in conducting inbound and outbound communication with prospects and Customers.
- A minimum of a Bachelor’s degree in any discipline and post NYSC qualification.
- Good and effective communication skills.
- A good knowledge on the use of Microsoft office applications.
- Ability to work independently with minimal supervision.
- Ability to work innovatively and effectively under pressure.
- A team player with the ability to work coercively with individuals from different cultural and ethnic backgrounds.
- Attention to detail.
- Ability to speak foreign language is an added advantage
- Service oriented.
- Analytical and logical thinking.
- Ensure all inbound calls are answered in a courteous and timely manner.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information, confirming pricing.
- Informs clients by explaining procedures, answering questions, providing information.
- Ensure call targets are met on a daily basis which is shift compliance.
- Using appropriate escalation metrics.
- Update job knowledge by studying new product descriptions, participating in educational opportunities and trainings.
- Accomplishes sales and organizational mission by completing related results as required by the job role.
- Research required information using available resources.
- Manage and resolve customer complaints.
- Complete call logs and produce call reports at the end of the shift for target evaluation.
- Evaluate customer challenges and provide logical lasting solutions.
- Manage customer loyalty by follow–up of Customer calls.
- Manage correspondence and other management tasks.
Send email to firstname.lastname@example.org