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Country Support Manager at HP

Summary: Hewlett Packard Company provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

Qualification: 

  • Typically 5- 8 years’ experience in the industry, in the Channel environment, Consumer and/or Commercial/Enterprise segments.
  • Experience in Partner Account Management, in Sales, in Procurement will be valuable assets.
  • Master level in engineering or in business.
  • Excellent skills in English (written & oral). Other languages will be useful.

Skills or Requirement:

  • Moderate knowledge of IT and services industry

  • Knowledge of company organization, policies, HP Services (HPS), services offerings, end to end processes, tools, and routes to market is considered an asset. General technical understanding of products.

  • Problem detection and analysis of root causes

  • Leading teams to achieve results

  • Proficiency with desktop applications and familiarity with financial reporting tools

  • Moderate level of planning, project management and change management skills

  • Good communication skills & Influence within team.

Job Description:

  • Manage HP support services at country level across all go-to-markets.

  • Ensure that HP end to end support services meet customers’ expectations.

  • Turn HP support services into a key sales differentiator.

  • Take an active role/lead in projects to improve customer services.

  • Manage Support Partners Accounts (Channel Partners and Subcontractors) across the partner life cycle management: selection, qualification, education, communication, operational performance management, compensation.

  • Manage communication with Partners (quarterly business reviews (QBRs) ).

  • Interact with Country (Sales and Country Managers) and Customer Services and Support (CSS) stakeholders.

  • Own Market Intelligence in Support, benchmarking vs competition and assess legal conditions.

  • Deploy country support mix strategy & support/service programs with Partners in the Retail Channel.

  • Deploy local flavor of infrastructure and Supply Chain changes

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